Q: What's your Call-Out Fee?

A: We prefer to use the term 'Fixed Rate Charge' and that is based on the time and travelling distance to your home. (Do please check our coverage map to be sure we cover your area!). We will advise you on request, before calling, as to the cost. The benefit of a fixed rate means fairer, more competitive pricing. Do be aware that some companies that advertise 'NO CALL OUT FEE' and 'FREE ESTIMATES' very often charge whatever they can get away with once their foot is in the door. Our charges are open and transparent and the same rates apply to all our customers. For your own peace of mind do please ask what the rates are when booking an appointment. Remember, with us there are no hidden charges.

Q: How much will it cost?

A: Many faults are commonplace and we are experienced enough to tell from the symptoms given as to what may be wrong and how much it is likely to cost. However, sometimes the symptoms given can be vague or difficult to diagnose, therefore an inspection visit may well be necessary. Many of our customers mistakenly conclude that the "Programme Timer" is faulty whenever a washing machine breaks down. The more likely reason is due to a some minor component failure, a possible blockage, or simply just a loose connection leading many to believe the problem is much worse than it actually is. In reality it very often isn't and programme timer failure is very rare indeed.

Q: If I tell you what's wrong, will you tell me what it will cost and if it's worth fixing?

A: Yes...If you can establish beforehand exactly what the problem is (e.g. Door Seal perished, Door Latch broken, Pump faulty) we will advise you on the likely cost over the telephone based on the information given. Do please give us as much information as possible (i.e. Make, Model, Serial Number/Product Number etc).

Q: My machine is 5yrs old, they're only designed to last that long anyway aren't they?

A: No....A popular myth brought about most likely by those that wish to sell you a new machine!! It is simply not true, machines designed and built pre 1997 are sure to last 10 to 15 years on average. Your machine has been built to a higher specification and reliability level than those built today. In today's aggressive manufacturing industry, manufacturers are forced into cutting costs more than ever leading to sub-standard products. Today's popular brands are a poor investment and you are well advised to have your machine repaired..... Besides, think of the cost saving by getting it fixed and back into working order as being far better than the aggravation and expense of disposing of your machine and getting a new one installed in it's place!

Q: Will the man have the parts on the van when he calls?

A: We carry very comprehensive stocks on the van of the most common parts that wear out or are easily broken (e.g. Pumps, Motors, Belts, Seals, Door Handles, Hoses, etc). Parts not in stock are usually available from our suppliers on a 'Next Day Delivery' basis, and we will quickly return and complete the repairs. However, it's worth noting that currently over 88% of service calls we make are completed on the first visit!

Q: Is your work guaranteed?

A: Yes...All work done and parts fitted are guaranteed for 1 year.